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Invoices issued and received

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  • Dashboard and steering
  • Track my invoices
  • Status and notifications

Dashboard and steering

What are the invoice indicators that can be viewed by a guest supplier? What are the invoice indicators visible to a customer accountant? Which invoices are shown in the "Invoices" scorecard ? What do the different values listed in the indicators mean ? What does each indicator mean ? What do the indicators on the home page and scorecard mean ?

Track my invoices

Why mark my invoices as read? How can I track processing of my invoices uploaded on the portal ? Which invoices can I track on the portal as they are processed ? How can I be sure that my invoices are sent, received and processed by my client? Can I correct invoices online that are in the "Non-compliant" status? Can we sort the invoice list by date? By alphabetical order? According to the e-invoicing mode? Can you add or delete columns from the invoice list? How can I customise or change how the invoice list is displayed ? How do I search for an invoice ? What are the Paperclip, Eye icons ? How can I delete my search criteria? How can I export the search results list ? How can I print an invoice? How do I view the content of an invoice ? What does the "Download" function on lines in "Sent invoices" table do? What search criteria can I use ? Can I download invoices stored on the SY Portal ? How can I retrieve all my invoices stored on SY ? Can I retrieve multiple invoices from the list at one time? How can I rearrange the order of the columns shown in the invoice list ?

Status and notifications

Which invoices are shown in the list of those being processed ? What statuses can an invoice issued have during tracking? What do the colours mean ? What statuses can an invoice received have during tracking? What do the colours mean ? Which invoices are shown in the list of those with errors ? Am I notified when my client has validated the payment of my invoice? Can I use the Portal to find out why my invoices were rejected ? What should I do if an invoice is reported as “rejected” or “non-compliant”? How am I told that my customer has received my invoice ?

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