How do I track received invoices?

Updated at April 29th, 2026

Table of Contents

Overview Colour codes Invoice recept Tracking invoice processing Additional statuses for email delivery

Overview

The SY portal lets you track the invoices sent by your supplier in real time, from the moment they are issued through to payment confirmation. This tracking is based on statuses that reflect each stage the invoice goes through. The statuses displayed will vary depending on:

the regulatory and tax processing requirements applicable to your supplier's invoices;
the features enabled within the SY solution.

Colour codes

To make invoice tracking easier, a colour-coding system is in place:

Grey - The invoice is going through an automated processing step.
Green - The invoice is successfully moving through its processing stages.
Red - The invoice is blocked, either during digitisation or business processing.
Orange - A manual action is being carried out on the invoice by your counterparty.

Invoice recept

Once issued by your supplier, the invoice is digitised and made available to you on the SY portal:

Functional status	Description	Screen
Digitised	The invoice has been digitised, archived and made available to you on the SY portal.	Supplier invoice tracking

Tracking invoice processing

Once the invoice is available to you, your supplier can keep you informed of processing progress through statuses they set from their information system or manually from the portal:

Functional status	Description	Screen
Payment received	Your supplier has confirmed receipt for the invoice.	Supplier invoice tracking

Additional statuses for email delivery

If your supplier sends invoices to you by email, additional statuses let you track their delivery from the portal:

Functional status	Description	Screen
Sent	The invoice has been sent by email from your supplier from the SY portal.	Supplier invoice tracking
Partially Received	At least one of the recipient addresses has received the invoice by email.	Supplier invoice tracking
Received	All recipient addresses have received the invoice by email.	Supplier invoice tracking
Not received	None of the recipients received the invoice by email.	Supplier invoice tracking
Non received (resolved)	The undelivered invoice has been resent by email by your supplier.	Supplier invoice tracking