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How do I check the reason for rejecting an invoice?

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Written by SY Support

Updated at September 9th, 2025

To view the reason for a rejected invoice, you can check the Rejection Reason column in the invoice list or refer to the received Non-compliant Invoice email (if the Invoice Error notification was activated).

💡 To add the Rejection Reason column to the invoice list:

  1. From the invoice list, click on Manage Columns.
  2. Check Rejection Reason.
  3. Return to the invoice list.

The Rejection Reason column will be added to the invoice table.

portal inquiry rejected invoices

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