SY Support
melissa.boussa@cegedim.com
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How do I manually enter an invoice on SY?
Published April 29th, 2026 by SY Support
Overview The SY portal lets you enter invoices manually. Your counterpart has invited you to the portal, giving you the ability to send your invoices to them directly. Several invoice types are available (invoice, credit note, factored credit note, deposit). Depending on the type selected and the business data required by your customer, additional i
How do I generate an invoice from a purchase order?
Published June 23rd, 2026 by SY Support
Overview The SY portal lets you generate an invoice directly from a purchase order sent by your customer. This feature simplifies data entry by pre-filling the order details in the invoicing form. Prerequisites To use this feature, the following conditions must be met: • The invoice entry feature must be enabled by your counterpart. • The orde
How do I submit an invoice on SY?
Published April 29th, 2026 by SY Support
SY accepts the following formats for submission: PDF created from software (Word, ERP, etc.) XML (minimal UBL, full UBL) Factur-X (if you are a SY member) To submit an invoice in PDF, minimal UBL or full UBL format: Click on the Buyer Invoices section. Click on Submit (if you have been asked to do so by your counterparty). Click on Load an invoice
How do I track received invoices?
Published April 29th, 2026 by SY Support
Overview The SY portal lets you track the invoices sent by your supplier in real time, from the moment they are issued through to payment confirmation. This tracking is based on statuses that reflect each stage the invoice goes through. The statuses displayed will vary depending on: the regulatory and tax processing requirements applicable to your s
Why is my PDF invoice not eligible for digitisation?
Published April 29th, 2026 by SY Support
If your PDF invoice is rejected with the reason Document not eligible, this means it was generated from a scan or a photo . SY only accepts PDFs created digitally from software (Word, ERP, etc.). A file produced from a scan or a photo — even if saved as .pdf — cannot be processed and will always be rejected. How do I fix this? Export or generate you
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