Why is my PDF invoice not eligible for digitisation?

Published April 29th, 2026 by SY Support

If your PDF invoice is rejected with the reason Document not eligible, this means it was generated from a scan or a photo . SY only accepts PDFs created digitally from software (Word, ERP, etc.). A file produced from a scan or a photo — even if saved as .pdf — cannot be processed and will always be rejected. How do I fix this? Export or generate you

How do I track received invoices?

Published April 29th, 2026 by SY Support

Overview The SY portal lets you track the invoices sent by your supplier in real time, from the moment they are issued through to payment confirmation. This tracking is based on statuses that reflect each stage the invoice goes through. The statuses displayed will vary depending on: the regulatory and tax processing requirements applicable to your s

How do I submit an invoice on SY?

Published April 29th, 2026 by SY Support

SY accepts the following formats for submission:  PDF created from software (Word, ERP, etc.) XML (minimal UBL, full UBL) Factur-X (if you are a SY member) To submit an invoice in PDF, minimal UBL or full UBL format: Click on the Buyer Invoices section. Click on Submit (if you have been asked to do so by your counterparty). Click on Load an invoice