When an error is detected on your invoice, it may take one of the following statuses:

• “Rejected”, following the checks performed by SY after its submission on the portal (by email or manually),
• “Non-compliant”, following the checks performed by your customer.

In both cases, the invoice has not been dematerialized for transmission to your customer. It cannot be corrected directly from the portal. You must therefore issue a new invoice or a credit note from your information system or from the portal (if the corresponding features are activated).

To help you manage invoices with errors, several features are available within the portal:

• View the reason for the non-compliance or rejection from the invoice tracking screens, using the Rejection Reason and Warning columns.
• Indicate how the erroneous invoice has been handled by marking it as Read.
• Remove the invoice from the billing cycle by changing its status to “Non-compliant (resolved)”.