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How to exchange a message about an order?

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Written by SY Support

Updated at September 12th, 2025

⚠️ The Messaging feature is not available to all users.

To send a message about an order:

  1. From the order list, click on an order to open it.
  2. Click on the Messaging button.
  3. Write your message.
  4. Add attachments if needed.
  5. Click Send.
     

💡 Enable the Order messages notification to be informed by email when you receive a message about an order.

order communication exchange message

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  • How can I know if I have a new message on one of my orders?

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