To cancel a collection declared on an issued invoice:

1. Click on the Customer Invoices tab.
    
2. Select Customer Invoice Tracking .
    
3. Select the relevant invoice.
    
4. Click on the three small dots at the end of the line.
    
5. Click on Cancel a collection .
    
6. Enter the amount to be disbursed and the reason.
   PLEASE NOTE: The sum of disbursements must not exceed the total amount including tax of the invoice or the total amount collected.
    
7. Validate your entry.

The functional status of the invoice will change from Issued to Collected .