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How can I know if I have a new message on one of my invoices?

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Written by 📕 SY Support

Updated at September 18th, 2025

In the invoices list, the Messaging option is represented by the column showing speech bubble icons.
When a new message is received, the icon on the line of the relevant invoice appears blue.

The icon changes color depending on the event:

  • Blue: unread messages.
  • Gray: history with read messages.
  • White: no conversation history.

⚠️ The absence of an icon on a line indicates that the Messaging option is not active for this customer/supplier.

invoice notification unread message

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Related questions

  • How can I communicate with my counterparty about an invoice?
  • How is the message exchange for a particular document presented?
  • Why can’t I exchange messages on certain invoices?

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